Privacy Policy

1. Information We Collect

We collect information you provide directly to us when using our office and home cleaning services. This includes personal information necessary to provide our services effectively and maintain our business relationship.

Personal Information:

• Name and contact details (phone number, email address)
• Property address and access information
• Service preferences and special requirements
• Payment information and billing details
• Communication records and service feedback

Automatically Collected Information:

• Website usage data and analytics
• Device information and IP addresses
• Cookies and similar tracking technologies
• Service appointment and completion records

2. How We Use Your Information

We use the collected information to provide, maintain, and improve our cleaning services while ensuring the highest standards of customer satisfaction.

• Scheduling and coordinating cleaning appointments
• Communicating about service updates and changes
• Processing payments and maintaining billing records
• Improving service quality and customer experience
• Complying with legal obligations and regulations
• Sending promotional materials (with your consent)
• Analyzing service performance and customer satisfaction

3. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your explicit consent, except in the following circumstances:

• With trusted service providers who assist in our operations
• When required by law or legal proceedings
• To protect our rights, property, or safety
• With your explicit consent for specific purposes
• In connection with business transfers or mergers

4. Data Security and Protection

We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Security Measures Include:

• Encrypted data transmission and storage
• Regular security audits and assessments
• Access controls and authentication systems
• Employee training on data protection practices
• Secure backup and recovery procedures

5. Your Rights and Choices

Under applicable privacy laws, including GDPR, you have several rights regarding your personal information:

• Access: Request copies of your personal information
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your personal information
• Portability: Receive your data in a structured format
• Restriction: Limit processing of your information
• Objection: Object to certain types of processing
• Withdrawal: Withdraw consent at any time

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, comply with legal obligations, and resolve disputes. Service records are typically maintained for a period of seven years for business and tax purposes.

7. Cookies and Tracking

Our website uses cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookie preferences through your browser settings.

8. International Data Transfers

If we transfer your personal information outside your country of residence, we ensure appropriate safeguards are in place to protect your information in accordance with applicable privacy laws.

9. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16 years of age.

10. Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices or applicable laws. We will notify you of any material changes through our website or direct communication.